Privacy Policy

1. Overview

This Privacy Policy explains how the HPTC team collects, uses, and protects the information you provide when you use our healthcare price transparency tools, including the web application, APIs, and related communications. By using HPTC you consent to the practices outlined below.

2. Information We Collect

• Account details: name, email address, password hash, and selected plan tier.
• Usage data: procedure searches, location filters, and interactions that help us keep the service running securely and within allotted quotas.
• Support information: messages you send to our team, including any attachments or context needed to troubleshoot issues.

3. Use of Information

We use collected data to deliver the core product features (search, coverage insights, and hospital detail pages), enforce reasonable usage limits, send operational communications, and improve the product experience. We do not sell personal information and only share data with service providers that help us operate the platform (for example, authentication, analytics, or cloud hosting vendors) under appropriate data protection commitments.

4. Data Security & Retention

We implement industry-standard safeguards such as encryption in transit, role-based access controls, and activity monitoring. Account information is retained while your subscription remains active and for a limited period afterward to satisfy legal and auditing obligations. You may request deletion of your account data by contacting support@chartfactor.com.

5. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, export, or delete your personal information. Contact us at privacy@hptc.app to exercise these rights. We will respond within a reasonable timeframe and confirm the steps taken.

6. Updates

We may revise this Privacy Policy as our services evolve. Material changes will be announced via email or in-app notifications, and the “Effective date” will be updated.